Contact Us
We're here to help you plan your cultural exploration of modern Britain. Whether you have questions about our tours, need assistance with booking, or want to discuss a custom experience, our team is ready to assist you.
Office Location
1 Shortlands, London W6 8DR
Our office is located in Hammersmith, West London, a short walk from Hammersmith Underground Station (Hammersmith & City, Circle, District, and Piccadilly lines).
Phone
+442032398646
Our team is available to take your calls Monday through Friday, 9:00 AM to 6:00 PM GMT. For inquiries outside these hours, please email us or use the form on our homepage.
info@apalee.com
For tour inquiries: tours@apalee.com
For booking questions: booking@apalee.com
We aim to respond to all email inquiries within 24 hours during business days.
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM (by appointment only)
Sunday: Closed
Bank Holidays: Closed
Ready to Book Your Experience?
Complete our inquiry form to start planning your cultural journey through contemporary British life.
Go to Booking FormFind Us
Getting Here
Frequently Asked Questions
How far in advance should I book a tour?
We recommend booking at least 2-3 weeks in advance for standard tours, especially during peak season (May-September). For custom tours or larger groups, 4-6 weeks' notice is preferable. Last-minute bookings may be accommodated based on availability.
What happens if it rains during my tour?
Our tours operate in most weather conditions, as London weather can be unpredictable. We incorporate indoor elements where possible and provide recommendations for appropriate clothing. In cases of severe weather that would compromise safety, we offer rescheduling or alternative indoor-focused itineraries.
Are your tours accessible for people with mobility limitations?
Many of our tours can be adapted for visitors with mobility requirements. Please inform us of specific needs when booking, and we'll tailor the experience accordingly, including step-free routes, suitable rest stops, and pace adjustments.
Do you offer private tours for families with children?
Yes, we offer family-friendly private tours with engaging activities and routes suitable for different age groups. These tours can be customized to include interactive elements that make cultural exploration fun and educational for younger visitors.
What languages are your tours available in?
Our standard tours are conducted in English. For private tours, we can arrange guides who speak French, Spanish, Italian, German, Mandarin, and Japanese with advance notice, subject to availability.
How do I modify or cancel my booking?
To modify or cancel a booking, please email booking@apalee.com with your booking reference. Please refer to our Booking page for our cancellation policy and applicable refund terms based on timing.